Exam 2 – Multiple Choice (Ch. 5 – 9)

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Question 1
3 / 3 pts
By communicating electronically, individuals can attempt to control how others see them. Erving Goffman calls this
impression management
linguistic control
linguistic diversity
virtual imaging

Question 2
3 / 3 pts
Deborah Tannen’s research focuses on the different communication styles of
Blacks and Whites
the elderly and the young
first and third generation immigrants
men and women

Question 3
3 / 3 pts
Linguicism refers to
the study of sign language
the study of intercultural communication
discrimination based on language
the relationship between language and power

Question 4
3 / 3 pts
1. __________ is the process in which messages created in one culture must be processed and interpreted in another culture.
bilingualism
symbolic differentiation
intercultural communication
linguistic diffusion

Question 5
3 / 3 pts
Certain terms such as “retard,” “redneck,” and “colored” trigger negative reactions from people who view them as insulting and derogatory. Consequently, these terms are referred to as
linguistic catalysts
hot buttons
inflammatory symbols
ethnocentric symbols

Question 6
3 / 3 pts
The author discusses numerous strategies for communicating inclusively. Which of the following is NOT one of these strategies?
Address people the way they would like to be addressed
Use as few styles of communication as possible
Be conscious of how fast you are talking
Avoid slang

Question 7
3 / 3 pts
The study of body movements as a means of communication is known as
linguicism
multilingualism
kinesics
ethnography

Question 8
3 / 3 pts
When communicating at work, Stephen is particularly adept at understanding coworkers’ and clients’ points of view. This allows Stephen to be more sensitive to others without judging or comparing. This ability, which allows Stephen to be more diversity conscious when it comes to communication, is mostly closely related to which of the following areas?
gauging the level of the playing field
following through
stepping outside of ourselves
checking up on ourselves

Question 9
3 / 3 pts
Practicing our communication styles and skills is an example of what the author terms as
following through
gauging the level of the playing field
acting as an ethnographer
stepping outside of ourselves

Question 10
3 / 3 pts
“To improve our communication skills, we need to be open to feedback. Otherwise, we will not know when we are relating well and when we are not.” This statement relates most closely to which of the following areas?
gauging the level of the playing field
following through
checking up on ourselves
stepping outside of ourselves

Question 11
3 / 3 pts
According to the text, which of the following can be a barrier to effective, cross-cultural communication?
ethnocentrism
language differences
inactive listening
all of the above

Question 12
3 / 3 pts
In many East Asian cultures, people may answer “yes” to a question even though they mean “no” in order to
save face
avoid embarrassing someone
show respect
all of the above

Question 13
3 / 3 pts
Michael, Maria, Carlos, William, and Tammie are members of a surgical team at a local hospital. As such, they engage in a coordinated effort in order to work toward the goal of providing quality care to their patients. Their ability to do this is defined as
teamwork
centering
collective management
collective efficacy

Question 14
3 / 3 pts
The concept of synergy refers to the benefits of
teamwork
technology
conflict
argument culture

Question 15
3 / 3 pts
According to Deborah Tannen, author of The Argument Culture, Americans traditionally emphasize
that difference can be interactive and complementary
solving a problem rather than finding fault
winning an argument rather than understanding another’s point of view
that teamwork is the best way to get things done

Question 16
3 / 3 pts
In one exercise used in diversity training, a label is placed on each person in a small group. In the course of performing a task, these people are instructed to treat other individuals according to their labels. Labels might include expert, militant, smart, dumb, and secretary. The primary aim of this exercise is to illustrate which of the following obstacles to teamwork?
centering and recentering
groupthink
uncertainty avoidance
stereotyping

Question 17
3 / 3 pts
Which of the following is NOT one of the six approaches to conflict management discussed in the text?
circumvent
confront
conform
collate

Question 18
3 / 3 pts
According to the text, a team refers to
>people who share a specific trait
a number of people who are in the same location at the same time
a number of people who are involved in a cooperative effort
people who share similar ideas about the best way to accomplish a specific goal

Question 19
3 / 3 pts
The jigsaw method, as used by Aronson, was a(n)
strategy for promoting cross-cultural understanding on virtual teams
strategy for promoting problem solving on cross functional teams at Ford Motor Company
educational plan aimed at reducing interracial tensions among public school students
corporate initiative designed to promote social networking among employees of diverse cultures

Question 20
3 / 3 pts
Uri Treisman’s research focused on the relationship between teamwork and
customer satisfaction
effective global marketing
athletic performance
student achievement

Question 21
3 / 3 pts
Which of the following is NOTone of the “ten principles of conflict management?”
manage conflict in the early stages
listen actively
ask questions rather than assume
criticize people rather than ideas

Question 22
3 / 3 pts
When we check up on ourselves as a member of a team, we need to be aware of our own values as well as the values of other team members. In other words, we need to show a. mindfulness
mindfulness
instrumental leadership
uncertainty avoidance
yin and yang

Question 23
3 / 3 pts
According to Tuchman, it takes time for team members to develop a sense of trust, cohesiveness, and understanding of the norms that guide their behavior. Tuchman refers to this stage of team development as
synthesizing
collaborating
storming
norming

Question 24
3 / 3 pts
Rather than taking sides when it comes to conflict, Frieda and Dennis try to settle their differences through mutual concessions. In effect, each of them tries to give a little. Their approach to conflict management is
collaborate
conform
compromise
circumvent

Question 25
3 / 3 pts
Hofstede’s research showed the U.S. to be
a highly collectivist country.
a small power distance country.
a strong uncertainty avoidance country.
a country where gender role expectations are no longer found in the workplace.

Question 26
3 / 3 pts
Belinda occupies a leadership position at a large firm. Her main focus is making sure people complete their work on time. Given the demands of her job, she finds it difficult to get to know her employees on a personal level. Whenever possible, she makes it clear to them that they need to leave their personal issues at home. Belinda is an example of a(n)
instrumental leader
expressive leader
situational leader
collectivistic leader

Question 27
3 / 3 pts
When leaders engage in mirror-imaging, they
judge others on the basis of their own expectations
step outside of their mindset and use the standards of other individuals to judge behaviors
vary their expectations depending on the cultural context
look for interpersonal cues to better understand their own behaviors

Question 28
3 / 3 pts
A leader from a highly collectivist, large power distance culture may have a difficult time adjusting to life in a highly individualist, small power distance culture. Specifically, she or he could experience feelings of disorientation and stress known as
uncertainty avoidance.
cultural immersion.
culture shock.
cultural dissonance.

Question 29
3 / 3 pts
According to the text, all diversity-conscious leaders are
intellectually brilliant.
naturally people persons
charismatic extroverts
all of the above

Question 30
3 / 3 pts
Leadership is
interactive
a process
situational
all of the above

Question 31
3 / 3 pts
Which of the following is NOT one of the skills of a diversity-conscious leader?
communicating inclusively
mirror-imaging
adapting
self-monitoring

Question 32
3 / 3 pts
Leadership, as defined in Diversity Consciousness, refers to the process by which people
found at the top of the organizational hierarchy establish their vision.
with power influence and motivate their followers.
inspire, influence and empower others to achieve a common goal.
assert their control even in the face of resistance or opposition from others.

Question 33
3 / 3 pts
Recent survey data collected by the Center for Creative Leadership examined how our thinking about leadership is evolving. Specifically, the Center found that people expect leadership in the future to
be less collaborative
be more flexible
be more competitive
involve more independent decision making

Question 34
3 / 3 pts
The four building blocks of diversity-consciousness leadership are
consensus building, self-managing, monitoring bias, flexible thinking
uncertainty avoidance, cultural insight, empathy, awareness of diversity issues
staying the course, independent decision-making, completing tasks, maintaining accountability
understanding, awareness, skills, commitment

Question 35
3 / 3 pts
In his leadership role as head of a large, high-end grocery store, Ellis delegates authority to self-managed teams whenever possible. Whenever possible, he encourages members of these teams to make their own decisions with regard to such matters as marketing, hiring, and working with suppliers. Which of the following leadership styles describes Ellis?
authoritarian
democratic
laissez-faire
instrumental

Question 36
3 / 3 pts
When leading across differences at work, Roberto views situations from a variety of perspectives, continually checks the assumptions he makes about others, and reflects on what he might do differently in the future. His ability to not just think about these things but actually do them relates most closely to his
ability to engage in mirror-imaging
skills
ability to engage in groupthink
commitment

Question 37
3 / 3 pts
Developing diversity consciousness allows us to acquire which of the following skills?
communication
flexible thinking
conflict management
all of the above

IncorrectQuestion 38
0 / 3 pts
Traditionally, training by organizations in the U.S. has primarily focused on a. diversity skills
diversity skills
interpersonal skills
technical skills
globalization

Question 39
3 / 3 pts
W. E. B. Dubois stated that the problem of the twentieth century would be the problem of
immigration
educational opportunity
the color line
e pluribus unum

Question 40
3 / 3 pts
At present, which religious faith constitutes a majority of the U.S. population?
Catholics
Muslims
Protestants
Jews
Qu

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